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How do I start?
It could hardly be simpler...
1. Download the PromptChat software.
2. Double-click the 'setup' program wizard to install it on each operator's computer.
3. Insert a single line of code in each web page where you want the chat window to appear.
4. Start PromptChat on your computer and enter the username and password e-mailed to you.
That's it! Welcome to a new world of limitless easy communication! |
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 Chat Window Opening Methods
• Automatic opening: immediate or delayed.
• Opened by visitor by clicking an invitation button or by typing directly in the chat window.
• Opened by operator while monitoring visitor's activity.
Chat Window Style
• Standard chat window: Configure the heading, picture, welcoming text, hyperlinks, location, size, colour, fixed position or floating, with or without a LiveTelephone button, even scripts.
• Banner chat window: Offer live chat or a free phone call directly from your advertising banner, wherever it may be on the Web.
Chat Window Operations
• Live chat.
• Visitor can leave a message or feedback.
• Visitor can send an e-mail to you.
• Invite visitor to chat or offer a free telephone call.
• Each web page can have its own chat window configured differently.
• One operator can chat to many visitors simultaneously.
• More than one operator can chat simultaneously to the same visitor.
• Operators can chat to each other to get answers to visitors' questions.
• Operator can transfer visitor to another operator.
Real-Time Statistics and Reports
• Where your visitor clicks on the page or scrolls.
• How your visitor fills in a form.
• When your visitor hesitates.
• Your visitor's country.
• Which image ad or e-mail campaign your visitor responded to.
• Administrator can monitor all chat sessions in real time.
• Aggregated statistics of detailed visitor activity throughout the web site.
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Live chat in real time
Customers and visitors get instant satisfaction from an immediate answer to their questions or problems. Without real-time chat, a business is dependent on either the telephone, for which there's no easy way to keep a written record of the conversations, or e‑mail, any delay in replying to which can lose a new customer or frustrate an existing customer.
Limitless simultaneous chats
Chat Operators can deal with as many visitors as they can handle. The better trained they are, the more productive they will be.
No wasted employee time
An audible and/or visible alarm warns the Chat Operator whenever a visitor arrives at your web site. Thus the operator can perform other duties while there are no visitors without the risk of missing a chat opportunity.
Integrated "to do" task list
Chat Operators become super-efficient when they can add tasks to the integrated calendar during the live chat session. Automatic reminders reduce later errors and omissions.
Pro-active chat
Chat Operators don't need to wait for a visitor to ask for assistance. An experienced operator can sense when a visitor may need help by watching the mouse and keyboard activity and tracking the pages visited. At a suitable moment the operator can start a chat by offering assistance, just like in person.
Prepared chat messages
Each operator can edit a personal list of commonly used phrases or sentences. This can save much time and typing, and impresses visitors.
Consulting a colleague
When a visitor's query can be dealt with better by another operator, the present operator can transfer the visitor quickly to the other, or other operators can join in the chat simultaneously.
On-line/off-line indicator
The 'Start Chat' button tells visitors whether the operator is present or not. If the operator is off-line, the visitor can leave a message, so that calls can never be missed.
Personal service
If a picture of the Chat Operator is displayed in the live chat window, it reminds visitors that they are talking to a real person, not a robot.
Know your visitor
Operators can see the geographical location of each visitor by country, state or county and town. This information may present opportunities for up-selling or cross-selling. Together with the IP address, it may also help to prevent attempted fraud.
Automatic recording
A permanent record is kept of all chats, visitors and operators, together with precise visitor arrival times, and chat opening, response and closing times. This enables managers to locate and fix problem areas of the web site or the product, as well as fine-tune operator training. |
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